Training & Facilitation
Facilitated Work Sessions
Based on what you would like to accomplish with your team, we can design and facilitate a meeting/workgroup session to help you achieve your goals.
We create a safe yet dynamic space for team members to share opinions and ideas, surface and work through challenges, create ideas for improvement, and a process to achieve results.
Our approach is highly participatory and focuses on the meaningful conversations necessary to achieve continuous improvement.
Workflow and Process Improvement
At the most basic level, the goal in Process Mapping is to map out how work flows between individual roles and looks for improvements in the coordination of action. By doing this, key stakeholders see how their individual work impacts one-another and fits into the larger organizational goals.
We have a visually oriented and engaging way of mapping, documenting and improving work processes. We create a safe environment to have the crucial conversations necessary to improve the communication and execution of work flowing between functional roles and across functional systems.
A Typical Workflow Mapping Session:
- Identifies, tracks and documents how work flows across functional or cross-functional teams
- Clarifies expectations around “who does what by when”
- Focuses on how to continuously improve work processes especially in the “hand-offs” between people in various roles/systems
- Creates a shared understanding of how individual roles fit into bigger picture
- Integrates what we learn from process mapping to align with larger organization goals
Process Mapping as Team Building
This powerful two-day offsite is like team building with teeth. Your team will get into the specific process issues that need to be addressed on your team, while also doing ropes course activities that add an exciting and fun element. We have a highly visual and interactive way to map out your workflows to identify: what’s working, what’s not, and a plan to improve them. Team members leave with a shared understanding of how their individual roles fit into the bigger picture and why.
Myers-Brigg’s Type Indicator (MBTI) and Conflict Management
One popular team retreat utilizes the Myers-Brigg’s Type Indicator (MBTI) to understand how team members communicate and deal with conflict according to their personality types. This experiential session helps participants understand one another on a deeper level and work better together. We do a half day training in the morning on the MBTI and then take it to the ropes course in the afternoon to see how these new insights translate into action in real time.
“I have worked with Neill over a ten-year period across two different organizations and highly recommend him in the areas of process mapping, workflow development, and overall team development. What makes Neill unique is his approach: he’ll easily gel with your team, earn their trust and ensure that all voices are heard and acknowledged in a respectful, collaborative way. He also has a great sense of humor – which goes a long way in trying to solve tough problems in the workplace.”
“I have worked with Neill over a ten-year period across two different organizations and highly recommend him in the areas of process mapping, workflow development, and overall team development. What makes Neill unique is his approach: he’ll easily gel with your team, earn their trust and ensure that all voices are heard and acknowledged in a respectful, collaborative way. He also has a great sense of humor – which goes a long way in trying to solve tough problems in the workplace.”
Theresa Jenkinson VP/Executive Director, Inglis
Teams Working with us Experience:
- Meetings and work sessions that are more focused
- Greater team alignment with decisions
- Reduced passive aggressiveness with other departments
- Increased ownership of problems and their solutions versus finger pointing and blame shifting
- Increased clarity around performance expectations for individual contributors
- Increased capacity to surface difficult business issues and have tough conversations
- A team culture of creativity of continuous improvement
